The Ministry of Human Resources and Emiratisation is an important regulatory body in the UAE. If you’re employed or own a business with employees in the country, you need to understand how their services work. Our expert corporate PRO services can help business owners simplify their compliance obligations.

This blog discusses the MOHRE enquiry services, how to use them, their importance, and what to do to avoid mistakes when using their services. 

What Does the MOHRE Do?

The MOHRE performs the following functions: 

• Regulates labor relations
• Oversees employment contracts
• Ensures worker rights
• Manages the labor market in the private sector

Their enquiry services are available for both employees and employers to check the status of labor-related services and official documents. These are some of the main services the entity offers: 

Service name	Service feature
E-Channel registration status	Verifies the registration status and approval of a company’s profile within the MOHRE E-Channel system
Contract status enquiry	Checks the authenticity and official status of a signed employment contract
labor complaint status	Allows employees or employers to track the progress and outcome of a registered labor complaint or dispute
Work permit status (or labor card enquiry)	Checks the validity, expiry date, and status of a worker’s labor Card and/or Work Permit
Establishment card status	Verifies the validity and status of the company’s registration/license with MOHRE
Bank guarantee status	Checks the status of the required financial guarantee deposited by the employer
Fine calculator	Calculates fines on labor or establishment card

Who Should Use MOHRE Enquiry Services?

• Employees verifying contracts, salary status, or work permits
  
• Employers managing staff records, compliance, or permits
  
• HR managers or PROs handling documentation for multiple employees
  
• Business owners ensuring their company is fully compliant
  
• New investors completing initial labor registrations
  
• Job seekers checking whether an offer or contract is genuine

How to Use MOHRE’s Enquiry Services

MOHRE’s services are available to UAE residents both online and offline. 

Using Enquiry Services Online

The fastest way to use the MOHRE enquiry services is through their digital platforms:

MOHRE website:

1. Go to the Inquiry Service. 
2. Select the required service. 
3. Enter the required details, such as passport number, UID number, establishment card, or labor card information.
4. View your result instantly.

MOHRE app: 

1. Download the MOHRE smart app. 
2. Go to Services, then Inquiry Services.
3. Choose the relevant service.
4. Enter the requested information.
5. Review the status of your document or application.

Using Enquiry Services Offline 

For those who prefer in-person assistance, MOHRE also provides some offline channels:

• MOHRE call center: You can speak directly with a support representative on 600 59 0000. If you want to report a labor complaint, you can directly call 800 60.
  
• Service centers: There are multiple MOHRE-accredited typing centers in all the emirates.  

What Do I Need to Use MOHRE Enquiry Services?

The documents you need will depend on the type of service you are using. These are some of the most common information you may need: 

• Passport number
• Emirates ID number
• labor card number
• Work permit application number
• Establishment number
• Company trade license number
• Unified Identification Number (UID)

Benefits of Using MOHRE Enquiry Services

Using enquiry services of MOHRE offers clear advantages to both employees and employers. 

Benefits for Employees

• Confirm contract accuracy and ensure your job title, salary, and terms match what was agreed.
• Track your labor complaint without needing to visit any office.
• Check WPS salary updates to ensure you are being paid correctly.
• Verify work permit status and avoid issues related to expired or invalid permits.
  

Benefits for Employers

• Monitor establishment compliance and avoid violations or fines.
• Confirm work permit progress for new hires.
• Track quota availability before planning new recruitment.
• Identify issues early by monitoring contract approvals and WPS submissions.

Why Business Owners Need MOHRE Enquiry Services

According to our business setup consultants in Dubai, monitoring your MOHRE status helps both companies keep their labor-related processes running without interruption. Using the enquiry services regularly allows you to:

• Avoid penalties or delays related to missed updates
  
• Keep employee records accurate and current
  
• Confirm that contracts are approved on time
  
• Prevent work permit expiries
  
• Stay on track with WPS salary submissions
  
• Review quota availability before hiring
  
• Keep your establishment card active
  
• Check labor approvals during the setup phase
  
• Confirm that the company is ready to hire workers
  
• Reduce delays during the early stages of business operations

Avoid These MOHRE Enquiry Mistakes  

Here are the most common mistakes people make when using MOHRE’s services and how to avoid them: 

1. Entering incorrect details: Entering the wrong passport number, labor card number, or establishment ID will lead to incorrect or zero results.
   
   What to do: Double-check all numbers before submitting the enquiry.
   
   
2. Using outdated documents: Old passport numbers, expired Emirates IDs, or outdated company trade license details can cause mismatched records.
   
   What to do: Make sure all your documents used for enquiries match MOHRE’s most recent data.
   
   
3. Ignoring MOHRE alerts or follow-up requests: If MOHRE asks for additional documents or clarifications and you don’t respond, your application will be delayed.
   
   What to do: Monitor SMS alerts, emails, and app notifications regularly.
   
   
4. Relying solely on third parties: Many users take updates from agents without verifying information directly. This can lead to outdated or inaccurate assumptions.
   
   What to do: Always cross-check through the MOHRE website or app.
   
   
5. Not saving enquiry results: Digital results are sometimes needed later for complaints, audits, or contract verification.
   
   What to do: Save screenshots or PDFs of all confirmed results.
   

Knowing how to use MOHRE enquiry services is an essential part of working in the UAE. If you’re a business owner concerned about maintaining compliance with the country’s labor laws, get in touch and our experts can help!